Job Description
Launch your career with no experience required! Horizon Solutions Group is seeking enthusiastic Entry-Level Customer Specialists to join our dynamic team in Charlotte, NC. We provide comprehensive training and growth opportunities for motivated individuals ready to excel in customer service. Join a forward-thinking company that values your potential and invests in your professional development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new tools
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- No prior experience required - training provided