Job Description
Join Boston Career Launch as an Entry-Level Customer Service Trainee and kickstart your professional journey! We provide comprehensive paid training to equip you with the skills needed to thrive in a dynamic customer service environment. No prior experience is required—just your enthusiasm and dedication to excellence. Our program combines classroom instruction with hands-on mentorship, ensuring you feel confident and prepared. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our supportive team.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Master company products/services through structured training modules
- Resolve customer inquiries efficiently while maintaining positive relationships
- Document interactions accurately in CRM systems
- Collaborate with team members to achieve departmental goals
- Continuously develop skills through ongoing coaching sessions
- Adhere to company protocols and service standards
Qualifications
- No prior experience required—training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to learn technical systems quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer literacy
- Team-oriented attitude with willingness to learn