Job Description
Join Tampa Bay Innovations Group as an Entry Level Customer Service Specialist and kickstart your career with weekly paychecks! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. Enjoy a collaborative environment with comprehensive training, flexible scheduling, and immediate opportunities for growth. If you're passionate about helping others and ready to build your professional foundation in sunny Tampa, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and established protocols
- Process orders, returns, and service requests accurately
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed case records
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service or related experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and basic tech tools
- Ability to work flexible shifts including weekends
- Positive attitude and commitment to teamwork
- Must be authorized to work in the United States