Job Description
Join our dynamic team in Chicago! We're urgently hiring motivated individuals for our customer service division with comprehensive training. No prior experience required – we invest in your success through our industry-leading onboarding program. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in downtown Chicago.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using proprietary CRM systems
- Document interactions accurately in Salesforce
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Professional demeanor and positive attitude
- Flexibility to work rotating weekends
- U.S. work authorization required
- Basic computer proficiency (MS Office suite)