Job Description
Join our award-winning customer support team in Pittsburgh and kickstart your career in tech! We're seeking motivated individuals for our Customer Support Trainee program with immediate start dates. No experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy competitive pay, flexible scheduling options, and clear growth pathways into senior roles. Our modern downtown office features collaborative workspaces, wellness programs, and a supportive culture that values your development. Apply today and start your journey tomorrow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries for software/hardware products using ticketing systems
- Document interactions accurately in CRM databases for quality assurance
- Collaborate with senior agents to escalate complex issues efficiently
- Participate in daily training sessions to master product knowledge
- Maintain positive customer satisfaction scores through empathetic communication
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills in English
- Basic computer proficiency with Windows/Mac OS
- Ability to type 35+ WPM with high accuracy
- Customer-focused mindset with patience and problem-solving aptitude
- Availability to work flexible shifts (evenings/weekends as needed)
- Quick learner with adaptability to new technologies
- Valid work authorization in the United States