Job Description
Join Fort Worth Innovations as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience – comprehensive paid training provided. Launch your career in our dynamic Fort Worth headquarters while supporting Fortune 500 clients. Enjoy competitive benefits, growth opportunities, and a collaborative team environment.
What We Offer:
- 4-week paid training program (hands-on + virtual)
- Full-time schedule with Monday-Friday hours
- Health insurance, 401(k) matching, and paid time off
- Career advancement into team leadership or specialist roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing and technical support issues efficiently
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams to resolve escalated cases
- Meet daily performance metrics (calls, resolution time, CSAT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Passion for helping others and problem-solving
- Must pass background check and drug screening