Job Description
Join our award-winning team as an Entry Level Customer Service Specialist! No experience necessary – we provide comprehensive paid training to launch your career. This immediate hire opportunity offers competitive pay, growth potential, and a supportive environment. Perfect for recent graduates or career changers seeking stability and advancement.
As a cornerstone of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships. Our 6-week paid training program covers product knowledge, communication techniques, and CRM systems. Enjoy modern benefits including health insurance, 401(k) matching, and flexible scheduling.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries and technical issues using standardized protocols
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical support teams for complex escalations
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates preferred)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid Washington State ID or driver's license
- Eagerness to grow in a dynamic tech environment