Job Description
Launch your career with Detroit's fastest-growing customer service team! We're seeking passionate individuals for our entry-level Customer Service Specialist role – no experience required. If you're a recent graduate or career-changer looking to build professional skills, this is your golden ticket to join a supportive, growth-oriented environment.
Our comprehensive training program will equip you with essential customer service techniques, communication strategies, and technical skills. Enjoy competitive benefits, flexible scheduling options, and clear pathways for advancement within our company. Join us in delivering exceptional experiences that make Detroit businesses thrive!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our proprietary CRM system
- Document interactions and update customer information in real-time
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (recent graduates encouraged)
- Strong verbal communication skills and active listening ability
- Basic computer proficiency and comfort learning new software
- Positive attitude with problem-solving aptitude
- Ability to work independently while collaborating in a team environment
- Must be available for weekday and weekend shifts