Job Description
Launch your career with our paid training program and daily pay opportunities! Urban Workforce Solutions is seeking motivated Entry-Level Customer Service Specialists in Chicago. No experience required – we provide comprehensive training to equip you with essential skills. Enjoy flexible schedules, performance-based bonuses, and same-day pay options. Join our dynamic team and start earning immediately while building long-term professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product concerns using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics (calls, resolution rates)
- Participate in ongoing skills development workshops
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer proficiency with Windows OS
- Clear communication skills in English
- Ability to work rotating shifts including weekends
- Pass background check and drug screening
- Reliable transportation to downtown Chicago office
- Willingness to commit to 4-week training program