Job Description
Are you looking for a career opportunity that offers growth, stability, and a clear path to success? Apex Solutions Group is currently conducting an urgent hiring drive in Jacksonville, FL. We specialize in providing top-tier customer support and are looking for motivated individuals who are eager to learn. We offer a comprehensive on-the-job training program designed to turn you into a successful professional within your first month. If you are ready to start a rewarding career with a company that values your potential, we want to hear from you.
Join a dynamic team where your hard work is recognized and rewarded immediately.
Join a dynamic team where your hard work is recognized and rewarded immediately.
Responsibilities
- Answer high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services to resolve customer concerns.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with team leads to identify areas for process improvement.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Ability to type at least 35 WPM and navigate computer applications efficiently.
- Previous customer service experience is a plus but not required (training provided).
- Must be available to work full-time, including weekends and holidays.