Job Description
Launch your career with us! Phoenix Growth Partners is urgently hiring entry-level Customer Service Specialists in Phoenix, AZ. No experience required – we provide comprehensive paid training to set you up for success!
Join our dynamic team and gain valuable skills in customer relationship management, communication, and problem-solving. This is your opportunity to grow professionally while making a meaningful impact. We offer competitive compensation, career advancement pathways, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge
- Identify opportunities to upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train from the ground up!
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software
- Positive attitude with a passion for helping others
- Ability to work in a fast-paced, team-oriented environment
- Reliable attendance and punctuality
- Must pass background check and drug screening