Job Description
Launch your career with us! We're seeking motivated individuals for our entry-level Customer Service Specialist role in Baltimore. No prior experience needed – we provide comprehensive training and ongoing support to help you succeed. Join a dynamic team dedicated to excellence and growth while serving diverse clients across multiple industries. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways.
Why Join Us?
- Industry-leading onboarding program
- Performance-based bonuses and incentives
- Health benefits after 90 days
- Tuition reimbursement opportunities
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Maintain accurate customer records in CRM systems
- Collaborate with team to resolve complex issues
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions
- Meet monthly performance metrics
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office Suite)
- Ability to work flexible shifts (including weekends)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Baltimore office
- No prior experience necessary – training provided