Job Description
Join our dynamic team at Baltimore City Services as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to provide exceptional support to our diverse clientele. This is your gateway to a rewarding career in public service with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Baltimore.
Why Apply?
- Zero experience required – we provide full training
- Competitive hourly wage with performance bonuses
- Comprehensive benefits package including health insurance
- Clear career advancement paths
- Work in a vibrant downtown location
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process transactions and maintain accurate records
- Collaborate with team members to resolve service issues
- Adhere to company policies and regulatory standards
- Participate in ongoing training programs
- Support community outreach initiatives
- Maintain clean and organized workspace
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, MS Office)
- Ability to work flexible hours including weekends
- Positive attitude and eagerness to learn
- Valid government-issued ID
- Pass background check and drug screen