Job Description
Start your career with Growth Solutions Inc., a dynamic leader in customer experience solutions! We're urgently hiring Entry-Level Customer Service Specialists in Charlotte, NC. No prior experience required – we provide comprehensive training to set you up for success. Join our award-winning team and build a future in a supportive, growth-oriented environment.
What We Offer:
- Competitive hourly pay with performance bonuses
- 5 weeks paid training with mentorship
- Clear career advancement pathways
- Comprehensive health benefits (medical/dental/vision)
- Flexible schedule options
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve issues using company guidelines and resources
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics (response time, resolution rate)
- Participate in ongoing training and development
Qualifications
- No prior experience required
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing, navigation)
- Positive attitude and eagerness to learn
- Ability to work in a fast-paced environment
- Must pass background check