Job Description
Join Atlanta's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training. Perfect for recent graduates, career changers, or anyone seeking a fresh start in a dynamic environment. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Our Atlanta-based team thrives on innovation and employee growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing product and process training
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (no college experience needed)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn new systems
- Reliable transportation to our Atlanta office
- Valid work authorization in the United States