Job Description
Join Detroit's fastest-growing tech support team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. This immediate hire opportunity offers comprehensive training, career advancement pathways, and a collaborative work environment in downtown Detroit. Enjoy competitive pay, comprehensive benefits, and the chance to build your professional network while serving Michigan's vibrant business community.
Responsibilities
- Deliver prompt and professional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot basic software issues
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication and active listening skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Reliable transportation to downtown Detroit office
- Availability for flexible shifts including weekends
- Passion for helping others and problem-solving