Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career with zero experience required! We're seeking motivated individuals in Austin to provide exceptional customer support, resolve inquiries, and contribute to our company's growth. Enjoy competitive pay, comprehensive training, and immediate start date. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call volume and resolution time
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required – full training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Reliable transportation to our Austin office
- Must pass background check and drug screening