Job Description
Ready to kickstart your career in NYC? MetroConnect Solutions is seeking motivated entry-level professionals to join our dynamic customer service team. No prior experience required – we provide comprehensive training! Enjoy competitive benefits, growth opportunities, and a supportive work environment in the heart of Manhattan.
What We Offer:
- Full paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Professional development stipend
Responsibilities
- Handle inbound customer inquiries via phone and email
- Process transactions and resolve account issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and eagerness to learn
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Authorization to work in the United States