Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in New York City! No prior experience is required – we provide comprehensive training to help you succeed. Enjoy immediate start date, competitive pay, and opportunities for growth in a supportive environment. Perfect for recent graduates or career changers seeking a fresh start.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using established protocols and resources
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response times and resolution
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work independently and in a team setting
- Reliable attendance and punctuality