Job Description
Join our dynamic team immediately as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in customer success. This full-time, temporary position offers rapid onboarding and immediate start dates for motivated individuals in Oklahoma City. Enjoy competitive pay, flexible scheduling options, and a supportive environment focused on your growth.
Our company specializes in tech-enabled support services for Fortune 500 clients, and we're expanding our Oklahoma City operations. This role is perfect for recent graduates, career changers, or anyone seeking a fresh start in a thriving industry. All training is provided on-site, and top performers may transition to permanent roles with advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our proprietary CRM system
- Resolve basic customer issues by following established protocols and escalation paths
- Document all interactions accurately in our customer database
- Collaborate with senior team members to resolve complex customer concerns
- Participate in daily team briefings and ongoing skills training
- Maintain knowledge of company products and services through continuous learning
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – open to all backgrounds
- Strong communication skills with clear speaking voice
- Ability to learn new systems quickly with minimal supervision
- Basic computer literacy including typing and internet navigation
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Oklahoma City facility
- Availability to work flexible shifts including weekends