Job Description
Join our dynamic team at Oakland Community Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. This is an immediate hire opportunity with full-time hours and comprehensive training provided. Perfect for recent graduates or career changers looking to launch their professional journey in a supportive, growth-oriented environment.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Comprehensive paid training program
- Health benefits after 90 days
- Opportunities for advancement into specialist roles
- Collaborative team culture with mentorship opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives and local events
- Maintain clean and organized workspace in accordance with company standards
- Contribute to team goals through consistent performance metrics
Qualifications
- No prior experience required - we provide all necessary training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with clear and professional verbal/written abilities
- Basic computer literacy and ability to learn new software quickly
- Positive attitude and passion for helping others succeed
- Reliable transportation to our Oakland location
- Ability to stand for extended periods during shift hours
- Flexibility to work weekends and occasional holidays as needed