Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Jacksonville! We're seeking passionate individuals to deliver exceptional support to our growing client base. This role offers comprehensive training and a clear path for career advancement within our innovative organization. Enjoy competitive compensation, flexible scheduling options, and a collaborative work environment focused on your professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product-related concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve customer experience
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance product knowledge
- Identify opportunities for process improvements and suggest solutions
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation and punctuality
- Must pass background check and drug screening