Job Description
Join our dynamic team at Pacific Northwest Solutions as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service to our growing client base. This immediate hire opportunity offers comprehensive training and a clear path for career growth in Seattle's thriving tech sector. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
- Support sales team with customer onboarding activities
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Basic technical aptitude and willingness to learn
- Positive attitude and team-oriented mindset
- Valid work authorization in the United States