Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support experiences. This is your gateway to a rewarding career in customer relations with comprehensive training provided. Enjoy competitive pay, health benefits, and growth opportunities in Charlotte's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams
- Meet daily performance metrics
- Contribute to process improvement initiatives
- Maintain product knowledge through training
Qualifications
- High school diploma or equivalent
- 0-2 years customer service experience
- Excellent verbal and written communication
- Strong problem-solving abilities
- Proficiency with Microsoft Office suite
- Ability to work flexible hours
- Valid North Carolina driver's license (if required for occasional site visits)
- Positive attitude and team player mentality