Job Description
Join Boston Innovations Group and kickstart your career with our entry-level Customer Service position! We offer competitive weekly pay, comprehensive training, and a supportive team environment. Perfect for recent graduates or career changers looking to grow in the thriving Boston tech scene.
As a Customer Service Representative, you'll be the first point of contact for our valued clients. This role provides hands-on experience in communication, problem-solving, and client relationship management. We value attitude over experience and provide all necessary training.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills
- Strong problem-solving abilities
- Reliable transportation to downtown Boston office
- Positive attitude and willingness to learn