Job Description
Join Austin's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience is needed - we provide comprehensive training to launch your career in tech support. Perfect for recent graduates or career changers seeking growth opportunities in Austin's thriving tech scene. Enjoy competitive pay, flexible scheduling options, and clear advancement paths.
Why Join Us?
- Industry-leading onboarding program
- Health/dental/vision benefits after 60 days
- 401(k) with company matching
- Remote work options available
- Quarterly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly training sessions
- Provide feedback to improve customer experience
- Support product launches during peak periods
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Ability to learn new technologies quickly
- Proficient with basic computer applications
- Customer-first mindset
- Reliable internet connection for remote work
- Authorization to work in the United States