Job Description
Innovate Solutions Inc. is seeking a motivated and customer-focused Entry-Level Customer Service Representative to join our dynamic team in Portland, OR. This is an immediate hire opportunity for a full-time position where you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries efficiently.
Why Join Us?
- Competitive hourly pay starting at $15-$20 per hour
- Comprehensive training provided
- Opportunities for career growth
- Supportive and collaborative team environment
If you are passionate about helping others and eager to start your career in customer service, we encourage you to apply today!
Responsibilities
- Answer incoming customer calls and emails promptly and professionally
- Resolve customer inquiries, complaints, and issues in a timely manner
- Utilize CRM software to log interactions and update customer information
- Collaborate with team members to ensure customer satisfaction
- Follow up with customers to ensure their issues are resolved
- Meet and exceed performance metrics related to call handling and resolution
- Identify and escalate complex issues to the appropriate department
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer service experience is a plus but not required
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficient in using computers and basic software applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn