Job Description
Join our dynamic team at Tampa Bay Solutions Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This immediate hire opportunity offers comprehensive training and a clear path for career advancement in our fast-paced, collaborative environment.
Why Work With Us?
• Competitive starting salary with performance-based bonuses
• Comprehensive benefits package (health/dental/vision)
• Flexible hybrid work schedule
• Professional development programs
• Vibrant downtown Tampa office with modern amenities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns efficiently using CRM systems
- Document interactions and maintain accurate client records
- Collaborate with technical teams to escalate complex issues
- Meet daily/weekly performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and patience
- Ability to work independently and in team settings
- Reliable transportation to downtown Tampa office
- Quick learner with adaptability to new technologies