Job Description
Ready to launch your career tomorrow? No experience needed! Join our dynamic customer service team in Philadelphia and gain hands-on training while building essential professional skills. We provide comprehensive onboarding and mentorship to help you succeed. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways. This is your opportunity to grow with a company that invests in its people. Apply today and start your journey toward a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and account updates accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case records
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to develop product knowledge
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent required
- Zero prior experience necessary - we train from the ground up!
- Strong communication skills with clear, friendly speaking voice
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to work in a fast-paced environment
- Reliable attendance and punctuality
- Ability to work independently as part of a team
- Must pass background check and drug screening