Job Description
Launch your career with Louisville's fastest-growing customer service team! We're seeking motivated individuals for our paid training program designed to transform beginners into skilled professionals. No prior experience required – we provide comprehensive hands-on training, mentorship, and a clear path to advancement. Join our collaborative culture where your growth is our priority, and enjoy competitive pay, benefits, and opportunities for rapid career progression.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time position with performance-based raises
- Health, dental, and vision insurance
- Paid time off and company holidays
- Tuition reimbursement for continued education
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve customer inquiries and complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Proactively identify upsell opportunities
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency (typing, email, MS Office)
- Positive attitude and eagerness to learn
- Ability to work flexible shifts (including weekends)
- Problem-solving mindset with attention to detail
- Team player with collaborative spirit
- Valid driver's license (for occasional off-site duties)