Job Description
Join our dynamic team at Tampa Bay Innovators and kickstart your career! We're urgently hiring entry-level professionals for our fast-paced customer service division. This is your chance to grow with an industry leader while making a real impact. If you're motivated, adaptable, and ready to start tomorrow – apply today! Immediate openings available with full benefits package.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with 95% customer satisfaction
- Document interactions in CRM system with 100% accuracy
- Collaborate with tech team to escalate complex technical issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in weekly product knowledge workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or retail experience
- Proficiency in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Flexibility to work weekends/holidays during peak seasons