Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to launch their careers in Virginia Beach's thriving business district. Enjoy competitive pay, comprehensive paid training, and growth opportunities within our award-winning organization.
As a cornerstone of our client success team, you'll receive industry-leading onboarding and mentorship while contributing to Fortune 500 clients' operations. We offer flexible scheduling, health benefits starting on day one, and tuition reimbursement programs for career advancement.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate client records
- Participate in ongoing skills development workshops
- Contribute to process improvement initiatives
- Support sales team with lead qualification and follow-up
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - training provided
- Strong verbal/written communication skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Flexible availability including weekend shifts
- Valid Virginia driver's license (for occasional site visits)