Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in Columbus, OH. Our comprehensive training program ensures you'll master industry-leading tools while providing exceptional support to clients. Enjoy competitive pay, health benefits, and clear growth pathways into leadership roles. If you're passionate about helping others and ready to learn, we want you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including response times and satisfaction scores
- Participate in ongoing product and service training sessions
- Identify opportunities to improve customer experiences
- Assist with special projects and administrative tasks as needed
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude with excellent problem-solving abilities
- Ability to work flexible hours including weekends
- Customer-focused mindset with patience and empathy
- No prior experience required - training provided
- Must pass background check and drug screening