Job Description
Are you a people-person looking for a rewarding opportunity in Baton Rouge, LA? Apex Customer Solutions is seeking a dedicated Part-Time Call Center Agent to join our growing team. In this role, you will be the voice of our brand, ensuring our customers receive the support they need with a smile.
We pride ourselves on a collaborative work environment, competitive pay, and opportunities for growth. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Answer and respond to high-volume inbound and outbound customer calls regarding products, services, and account inquiries.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional demeanor.
- Process orders, payments, and account updates accurately using our CRM software.
- Provide accurate information about our services, pricing, and promotions to potential and existing clients.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain detailed and up-to-date customer records in our internal database.
- Meet and exceed daily and monthly performance metrics regarding call volume and customer satisfaction scores.
Qualifications
- High school diploma or GED required; some college preferred.
- Previous customer service or call center experience is a strong plus but not mandatory.
- Excellent verbal communication skills with the ability to speak clearly and listen attentively.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with computers and experience with CRM software (e.g., Zendesk, Salesforce) is highly desirable.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.
- Basic typing speed and accuracy for data entry tasks.