Job Description
Launch your career in NYC with our exclusive paid training program! Join NYC Connect Solutions as a Call Center Agent and gain industry-leading skills while earning competitive compensation. We invest in our people with comprehensive training programs designed to accelerate your success in customer service excellence. Enjoy a modern work environment in Manhattan with growth opportunities into leadership and specialized support roles. Benefits include health insurance, paid time off, and professional development stipends. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and skill development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer literacy and typing proficiency
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including evenings/weekends
- No prior call center experience necessary
- Must pass background check and drug screening
- Authorization to work in the United States