Job Description
Join Coastal Customer Solutions as a Part-Time Call Center Agent and become the voice of excellence in Virginia Beach! We're seeking energetic communicators to deliver exceptional customer experiences through inbound/outbound calls. Enjoy flexible scheduling, comprehensive training, and a supportive team environment where your growth matters. Perfect for students, parents, or professionals seeking supplemental income. No weekends required!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems with 98% data integrity
- Meet/exceed quality metrics (CSAT, AHT, FCR) through active listening
- Collaborate with team members to resolve complex issues using escalation protocols
- Participate in weekly training sessions to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in call center or retail environment
- Exceptional verbal communication skills with clear, articulate speech
- Proficiency with Windows OS, CRM software, and multi-tasking
- Ability to maintain composure during high-volume periods
- Flexible availability including weekday evenings (4-9 PM) and Saturdays
- Passion for problem-solving and customer advocacy