Job Description
Join our dynamic team as an Entry Level Customer Service Specialist in sunny San Jose! We're seeking motivated individuals with no prior experience to deliver exceptional support to our tech clients. Enjoy flexible hours while launching your career in a fast-paced environment. Our comprehensive training program ensures you'll develop valuable communication and problem-solving skills. Apply today to become part of a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex technical issues
- Process customer orders and returns efficiently
- Meet daily performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to navigate multiple systems
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new technologies
- Ability to work 20-25 hours per week with flexible scheduling
- Customer service experience preferred but not required
- Must be authorized to work in the United States