Job Description
Join InnovateCare Solutions as a Part-Time Customer Support Trainee and launch your career in healthcare technology! We're seeking empathetic individuals with a passion for helping others to provide exceptional patient and provider support. This role offers flexible scheduling, comprehensive training, and growth opportunities within our dynamic Pittsburgh team. No prior experience required – we'll teach you everything you need to succeed!
Responsibilities
- Deliver compassionate customer support via phone, email, and chat for our healthcare platform
- Accurately document patient/provider interactions in our CRM system
- Collaborate with senior team members to resolve complex technical inquiries
- Participate in weekly training sessions to master product knowledge
- Contribute to process improvement initiatives for better patient outcomes
- Maintain HIPAA compliance in all communications and data handling
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency with willingness to learn new software
- Empathetic approach to customer interactions
- Ability to work 20-25 hours/week with flexible scheduling
- Passion for healthcare technology and patient advocacy