Job Description
Join our dynamic team at Pacific Coast Solutions and launch your career tomorrow! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences in our Long Beach headquarters. As a Customer Service Specialist, you'll be the face of our brand, resolving inquiries with empathy and professionalism. Enjoy comprehensive training, growth opportunities, and a supportive environment designed to accelerate your professional journey. Start tomorrow with competitive pay, benefits, and a clear path to advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions accurately in Salesforce and maintain case logs
- Contribute to process improvement initiatives through regular feedback
- Meet daily KPIs for response time and resolution efficiency
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking capabilities
- Valid California driver's license (for occasional off-site meetings)
- Pass background check and drug screening