Job Description
Join our dynamic team at Urban Solutions Group and launch your career in customer service! We're seeking motivated individuals with no prior experience for our part-time positions in Oakland. As a Customer Service Associate, you'll be the face of our brand, delivering exceptional experiences to our diverse clientele. Enjoy flexible scheduling, comprehensive training, and a supportive environment designed to help you thrive. This role offers growth opportunities and is perfect for students, recent graduates, or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately and maintain detailed records using our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Contribute to a positive team culture through active participation in daily huddles
- Learn and adapt to new technologies and processes to enhance service delivery
- Support store operations through inventory management and merchandising tasks
- Uphold company standards for cleanliness, safety, and customer satisfaction
Qualifications
- No prior experience required - we provide comprehensive paid training
- High school diploma or equivalent (current students welcome)
- Excellent communication skills with clear verbal and written abilities
- Strong problem-solving mindset and attention to detail
- Ability to work flexible hours including evenings and weekends
- Proficient in basic computer applications (email, browsers, data entry)
- Valid work authorization and reliable transportation
- Positive attitude and commitment to exceptional customer service