Job Description
Launch your career with Texas Workforce Solutions! We're immediately hiring entry-level Customer Service Specialists for our Austin headquarters. No experience required – we provide comprehensive paid training to prepare you for success in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our expanding team.
Why join us?
- Start immediately with our next training cohort
- Receive industry-recognized certification upon completion
- Work with Fortune 500 clients in a dynamic setting
- Access tuition reimbursement for further career development
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process transactions and resolve service issues
- Document interactions in our CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing skills development sessions
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required
- Strong communication and problem-solving skills
- Ability to type 25+ words per minute
- Proficient with basic computer applications
- Flexible availability including weekends (if needed)
- Valid government-issued photo ID
- Pass background check and drug screening