Job Description
Join our award-winning customer experience team as a Part-Time Customer Support Trainee! At InnovateKC Solutions, we empower talent through hands-on training and flexible scheduling. This entry-level position offers paid training, career advancement opportunities, and a collaborative environment in Kansas City's thriving tech corridor. Perfect for students, career-changers, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive benefits (including tuition reimbursement), and the chance to develop transferable skills in communication, problem-solving, and CRM systems.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support
- Document interactions using Zendesk and Salesforce CRM platforms
- Collaborate with senior agents to resolve escalated cases
- Identify process improvement opportunities and share feedback
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing skills (40+ WPM)
- Exceptional verbal/written communication abilities
- Patience and empathy in customer-facing scenarios
- Ability to work 20-25 hours/week (evenings/weekends required)
- Passion for continuous learning and self-improvement
- No prior experience required – training provided