Job Description
Launch your career with MetroTech Solutions! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team in Cleveland. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. If you're passionate about helping others and ready to grow professionally, this is your opportunity!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve escalations
- Meet daily performance metrics for call volume and resolution
- Participate in weekly skill-building workshops
- Contribute to team feedback sessions for process improvement
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication skills and active listening ability
- Basic computer literacy (typing, internet navigation)
- Ability to work 40 hours/week on-site
- Positive attitude and willingness to learn
- Reliable transportation to downtown Cleveland