Job Description
Join our dynamic team at Boston Innovations Group as an Entry-Level Customer Service Specialist! No prior experience required – we're seeking enthusiastic individuals ready to launch their careers in a supportive, growth-oriented environment. Enjoy comprehensive training, competitive benefits, and the opportunity to develop professional skills while serving our diverse client base.
Our Boston headquarters offers a vibrant workplace culture with modern amenities, flexible scheduling options, and clear pathways for advancement. This role is perfect for recent graduates, career changers, or anyone looking to build a strong foundation in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team performance goals and quality metrics
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid authorization to work in the United States
- Passion for helping others and problem-solving