Job Description
Launch your career with Baltimore Community Services! We're seeking motivated individuals with no prior experience for our full-time Customer Service Specialist role. As a cornerstone of our client success team, you'll receive comprehensive paid training and ongoing mentorship to develop professional skills in communication, problem-solving, and client relationship management. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in downtown Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues using established protocols and escalate complex cases appropriately
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to ensure seamless customer experiences
- Participate in daily team meetings and training sessions
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to work 40 hours/week with flexible scheduling including weekends
- Positive attitude and commitment to exceptional customer service
- Detail-oriented with strong organizational skills
- Ability to thrive in a fast-paced team environment
- Valid work authorization in the United States