Job Description
Join our award-winning team at DC Career Launch and transform your career journey! We're seeking motivated individuals with no prior experience for our comprehensive paid training program. Learn industry-leading customer service techniques, communication strategies, and digital tools while building a stable career in Washington DC's thriving business district. Our proven 8-week onboarding curriculum includes mentorship, certification prep, and guaranteed placement upon completion. Enjoy competitive benefits, flexible scheduling, and a supportive environment designed for growth.
Responsibilities
- Delocate exceptional customer experiences across phone, email, and digital channels
- Master our CRM system and internal support tools through structured training
- Resolve client inquiries with empathy and professionalism
- Collaborate with cross-functional teams to address complex issues
- Document interactions accurately in compliance with company standards
- Continuously refine skills through ongoing coaching sessions
Qualifications
- No prior experience required – passion for helping others is essential
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and willingness to learn new software
- Reliable transportation and punctuality
- Ability to work flexible shifts including weekends
- Pass background check and drug screening