Job Description
Launch your career with industry-leading training! Chicago Growth Partners is seeking motivated individuals for our Entry-Level Customer Service Specialist program. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed in a dynamic customer-facing role. Join our collaborative team and grow within the company while delivering exceptional service to our diverse client base.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and problem-solving skills
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution
- Participate in ongoing skill development workshops
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience necessary – training provided!
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Must pass background check and drug screen