Job Description
Join our dynamic team at Portland Solutions Group! We're urgently hiring motivated individuals with no prior experience for our entry-level Customer Service Specialist role. This is your gateway to a rewarding career in customer experience with comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Portland.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance skills
- Meet performance metrics for response time and resolution quality
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Valid Oregon ID or driver's license