Job Description
Join our dynamic team in Oakland! We're urgently hiring motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. This is your chance to launch your career with full training, competitive benefits, and growth opportunities in a supportive environment.
At Oakland Community Services, we value fresh perspectives and dedication over technical background. Our comprehensive onboarding program ensures you'll develop essential skills while making a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve service issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
- Contribute to a positive team culture through active participation
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to remain calm and professional in high-pressure situations
- Detail-oriented with excellent organizational skills
- Valid work authorization in the United States
- Reliable transportation to our Oakland office