Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Baltimore! We're urgently hiring motivated individuals with no experience required. Full paid training provided to launch your career in customer support. Enjoy competitive pay, benefits package, and opportunities for growth within our expanding organization. Perfect for recent graduates or career changers seeking a stable, entry-point role with advancement potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account updates accurately
- Document interactions in CRM system while maintaining data integrity
- Collaborate with team to resolve complex customer issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Detail-oriented with problem-solving aptitude
- Flexible schedule availability including weekends
- Positive attitude and willingness to learn
- Basic computer proficiency required